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Once you login to JubiDubi, place a return request:
We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when we a seller cannot provide replacement.
Once a replacement request is created, the seller or us will contact you (e-mail and/or call) and provide details about the replacement. If you don't get the return within the promised date, contact us immediately.
If you have received a mail from us confirming your refund request then rest assured
that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request.However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Please call us to cancel your return request and we will do the needful.