FAQs

 How do I return an item purchased on JubiDubi?

Once you login to JubiDubi, place a return request:

  • Click 'Return' to open the Return Request form
  • Fill details and submit form.
  • We will  process for Replacement/Refund depending on your request.

 

What items can I Exchange?
We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

When are returns not possible?
There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Something is missing from the package you've received including price tags, labels, original packing, freebies and accessories.
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer's warranty
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Fragile items, hygiene related items

Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when we a seller cannot provide replacement.

 

I have requested a replacement, when will I get it?
Once a replacement request is created, the seller or us will contact you (e-mail and/or call) and provide details about the replacement. If you don't get the return within the promised date, contact us immediately.


I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured
that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request.However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful.